Large utilities are increasingly implementing AMI smart meter technology for the long-term benefits to customers and their business. This dramatic shift in technology creates barriers to change. Most utilities enjoy the benefits of having an experienced and stable workforce. However, these same workforce resources tend to become less open to change with time. Additionally, due to recent events, working from home has now increased the distance to onshore resources. Combining these characteristics with multiple siloed business units using the same technology for different purposes highlights the need for a carefully coordinated Change Management plan. In these circumstances, Change Management professionals must tailor training to each impacted stakeholder group and maintain high engagement through virtual sessions. To achieve Business Readiness each business unit must understand the new technology, the downstream impact of their actions on other units, and each unit must meet their regulatory requirements. Virtual collaboration tools, previously focused on offshore resources, will now play a larger role in addressing these issues with onshore resources that are working remote.
Please join Jude Scarpello – Exelon, Sr. Manager of Special Projects, John Lang – West Monroe Partners, Sr. Manager, and Nick Whelehon – West Monroe Partners, Senior Consultant as they share with you..
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Meeting ID: 751-890-7514
(c) Association of Change Management Professionals - Texas Chapter
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